Mobile Hotspots

What is a Mobile Hotspot? 

A mobile hotspot is a pocket-size device that can be used almost anywhere to get a wireless signal and connect a wi-fi enabled device, laptop, tablet, smartphone, etc. to the internet.

Our mobile hotspot service is provided by T-Mobile. 

To check T-Mobile coverage in the area you plan to use it, use this coverage map:  https://maps.t-mobile.com/ 

Who Can Borrow a Hotspot?

  • Any resident from a municipality certified in the State Aid to Public Libraries program by the Massachusetts Board of Library Commissioners is eligible to borrow a hotspot.
  • Patron registration in the library system is required.
  • Hotspot borrowers must be at least 17 years old and in good standing with the library for at least 2 months.
  • Only one hotspot is allowed per household.  Each hotspot will support up to 10 connected devices.

For How Long?

  • Hotspots may be borrowed for 21 days. NO renewals are allowed.
  • Hotspots must be returned to the library and may not be checked out again for at least a 24-hour period.
  • If there is a Hotspot available for checkout at the time of return, a user may borrow another unless the device they are returning is overdue.

Fines and Fees

  • If the Hotspot is not returned to a Library Service Desk within 2 days after the due date, service will be turned off and the hotspot will become unusable.
  • Borrowers who return a Hotspot more than 2 days late will not be able to borrow another Hotspot for 3 weeks.
  • Hotspots that are not returned or lost will incur a $65.00 fee.
  • Loss or damage of the Hotspot case will incur a $15.00 fee.

How to Reserve a Hotspot

  • Hotspots cannot be placed on hold in the catalog. A device may be reserved by calling the library at: 978-425-2620 x 1 during normal business hours.
  • Hotspots may also be available on a first-come, first-served basis – inquire at the front desk.
  • The hotspot should be picked up within 3 days, or it will be set aside for the next user.

Usage and Other Info

  • Hotspots should be returned to a library service desk.  Do NOT place the hotspot in the book drop.
  • Hotspots should be returned with the power cord, instructions, and case to the Library in the same good working condition as it was when it was checked out.
  • The due date can be found on the receipt given the user at checkout, or by checking your online library account.
  • If the hotspot is not returned within 2 days after the due date, service will be turned off and the hotspot will become unusable.
  • Borrowers who return a hotspot late will not be allowed to borrow another hotspot for 3 weeks.
  • If the hotspot is damaged or not working, return it to the library desk. Report the nature of the damage to a staff person.
  • Hotspots that are not returned or lost will incur a $65.00 fee.

Disclaimers

  • The library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.
  • The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions.
  • Those who use the hotspots do so at their own risk and assume full liability for their actions.
  • Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.
  • Illegal acts involving Library equipment or services may also be subject to prosecution.